Toll Free
Monday through Friday
8 AM to 8 PM EST
800-220-4253
Customer Service
For over 90 years, Hale has worked to provide firefighters with innovative, leading edge, reliable products. With Hale products, you just don't worry about your equipment. If you should need parts or service, Hale has you covered. In the past 18 months, we have put systems into effect to improve our response time to keep your trucks up and running. These improvements have allowed us to:
Ship 97% of all priority (truck down) orders in the same day
Ship 90% of parts orders within 24 hours after receipt
Maintain over $1.9 million in inventory in service parts
Routinely deliver custom machined fire pumps in one week or less
Launch the most comprehensive fire pump service training program in the industry.
Trust Hale for reliable products, dependable customer service, and a fast responsive solution to your service problems.
